Shipping Policy

At Prismaura™, we’re committed to getting your order to you as smoothly and quickly as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after your order has been confirmed.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Estimated Delivery Times

Estimated delivery times may vary depending on your location, shipping carrier, and other circumstances.

Canada: 7–15 business days
United States: 7–15 business days
International: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed. Customs processing, holidays, weather conditions, carrier delays, or other circumstances outside our control may affect delivery.

Tracking Your Order

When tracking is available, you will receive your tracking details by email after your order has been shipped.

Please allow a few business days for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you notice an error in your address, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Lost, Delayed, or Missing Packages

If your tracking information shows that your package is delayed or you have not received your order within the expected delivery window, please contact us and we’ll do our best to assist you.

Prismaura™ is not responsible for delays caused by shipping carriers, customs, incorrect addresses, severe weather, or circumstances outside our reasonable control.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Multiple Packages

If your order contains multiple items, they may occasionally be shipped separately. This means you could receive more than one package for the same order.

Questions About Your Order?

If you have any questions or concerns about shipping, tracking, or your order, please contact us through our Contact Uspage.

Thank you for shopping with Prismaura™. ♡